Frequently Asked Questions (FAQ)
Where do you ship from?
We ship from the United States. All orders are processed and shipped from our U.S. location.
How long does shipping take?
Orders are typically processed within 1–3 business days.
Shipping times vary by location, but most U.S. orders arrive within 5–10 business days after processing.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with a tracking number so you can follow your package every step of the way.
What is your return policy?
We accept returns within 14 days of delivery for eligible items.
Items must be unworn, unused, and in original condition with tags attached.
Please see our Refund & Return Policy page for full details.
Do you offer exchanges?
At this time, we do not offer direct exchanges.
If you’d like a different item or size, please return the original item and place a new order.
Are your items new?
Yes. All items sold at Unexpectedly You are brand new and carefully curated for quality, comfort, and style.
How do I know what size to order?
Many of our styles feature relaxed or flowy fits.
If available, sizing details are listed in each product description.
If you’re unsure, feel free to contact us — we’re happy to help you choose the right fit.
How should I care for my items?
Care instructions are listed on each product page when available.
In general, we recommend gentle hand wash in cold water and laying flat to dry to maintain fabric quality.
Do you restock sold-out items?
Some items are limited and may not be restocked once sold out.
We recommend grabbing your favorites while they’re available.
How can I contact you?
You can reach us anytime at:
📧 unexpectedlyyoushop@gmail.com
We aim to respond within 24–48 hours.
Is my payment information secure?
Yes. All payments are processed securely through trusted third-party payment providers.
We do not store or have access to your full payment details.